FAQ
What cloths and equipment are necessary during the tours?
We recommend a t-shirt, solid shoes, long sleeved pants, swimming suit and insect repellent as well as sun blocker during you stay at our resort. You have the opportunity to take a bath in our natural spring water pool and during the Canopy tour over 11 waterfalls. It is recommended to bring extra clothes in the rainy season.
Can I take a camera to the tours?
Yes, you can on your own responsibility! We recommend to store them in closable trouser pockets or bags so you don’t loose them. We (Adventure Park and Hotel Vista Golfo) don’t be liable for any loss or damage!
What about the weather in the rainy season?
Our location area in Costa Rica corresponds to the transition forest and keeps the normal behavior of sunny mornings and first parts of the afternoons, with a little rain in the late afternoons, which makes possible to run our tours at 9 am and 11 am without any problems.
Which languages are spoken on the tours ?
All our tours are guided by English and Spanish speaking guides.
Are there recommendations for people with long hair?
If you participate in one of our Canopy Tours you need to make a short ponytail.
Is there the possibility to quit the Canopy early?
The Canopy Tour “Finca Daniel” can be left at any time. The Canopy Tour over 11 Waterfalls has to be finished as soon as you did the first cable.
Will I be charged if I am a Cruise Ship Passenger and my ship doesn’t port in Caldera or Puntarenas at the tour date?
No, we don’t charge any amount if you can’t do the tour and the reason is not your fault.
At which time do the tours start for the Adventure Packages?
All the tours in combination with our Adventure Packages start at 9:00 am the next morning, only the Night Canopy Tour starts at 5:30 pm the same day as the stay.
How can I get or loose the discounts on my reservation?
Our reservation system and sales department at the Adventure Park, will always offer you discounts in group reservations, (12 people or more) when you do the reservation online or when you send us and email or at least call us to give us your name and tour’s date, so you can keep the discount, but you will loose the option to get a discount, when there is a third hand on the reservation, when somebody call or send an email for you to make the reservation, then you will pay the full amount.
How to finish with the booking?
Our website’s booking engine (system) will request besides the personal information to finish a reservation, will also request for a deposit of the corresponding 25%, to cover this deposit, the system will show the option to pay by paypal pro, using your credit card or your paypal account. Once this is done, you will receive on the emails a confirmation for your reservation and then everything will be done.
What is the Cancellation policy?
Deposit of the 25% from the total cost will be charged to confirm your booking.
Cancellation:
Activities: Full refund if cancellation is made within 72 hours before the tour start, outside this period the full amount for the activities will be charged.
Rooms and Packages: To receive a full refund, travelers may cancel up to 7 days before the experience starts. No refunds will be given after that time period.
